Version 2018-1; published and in force since April 2018

These Terms and Conditions establish the conditions for sales made between any natural or legal person who wishes to make a purchase of products at www.3r3dtm.com (“Online Store”).

The Online Store is owned and operated by 3R3D TECHNOLOGY MATERIALS, S.L., with address at C / Donosti 25, local 9, 20280 Hondarribia, Guipuzcoa, with C.I.F. B-75148353, with telephone number (+34) 943 90 62 34

1.- About These Terms and Conditions

These Terms and Conditions apply only to purchases made in the Online Store. Please read this document carefully.

Occasionally, we may change these Terms and Conditions. We will detail in the heading the effective date. Any change in the Terms and Conditions will apply to orders placed on or after the effective date.


2.- Purchase products in the online store

The details of the products available for purchase (including their corresponding price) are specified in the Online Store. 3R3DTM will take all necessary and reasonable measures to ensure that all the details, descriptions and prices of the products that appear in the Online Store are correct. While we will try by all means to keep the Online Store as up-to-date as possible, the information specified at a given time may not always reflect the exact situation when you place an order.

In order to buy Product / s, you must:

Provide your name and address, telephone number, email address, payment information and other information required.
You are responsible for the accuracy of the information you provide.

In case you have created an account with a personal user ID and a password, keep your password protected at all times and not to know anyone, since you are personally responsible for each purchase made with your identification of user and password.

3.- Processing of an Order and conclusion of the Contract

Once you have selected the products you wish to purchase, those products will be included in the shopping cart.

At the end of the process, you will see a “summary of the order” in which you can identify and correct possible information errors.

Once you have completed the purchase process, we will obtain an authorization from the marketing company of your credit or debit card for the amount indicated on the order summary page. At this point in the process, we will not deduct funds from your card, although the balance available on your card will be reduced with the authorization. This process is the usual procedure that banks follow. If your credit card is not authorized, the order will not be processed.

3R3DTM will send you an e-mail confirming receipt of your product order, accepting it in your case and confirming that the products you have requested will be sent to you (“Confirmation of Shipment”).

You and 3R3DTM have entered into a contract of sale of the products requested by you once we have sent you the e-mail of Confirmation of Shipment and in any case, nevertheless, when you receive the aforementioned products.

The purchase agreement may be executed in Spanish.

The text of the contract of sale will be included in the e-mail of Confirmation of Shipment and will be stored by 3R3DTM, although it will not be accessible to the Client after the conclusion of the contract.

3R3DTM may reject, at its sole option, the processing of the order, or not be able to proceed with such processing, in the following cases, without any limitation:

When the product requested by you has stopped being manufactured or is not available;
When the marketing entity of your credit or debit card does not authorize the payment of the purchase price;
When it does not meet the criteria for the execution of orders specified at the beginning of this section.

4.- Prices, Transportation and Handling, Charges and Taxes

The price charged for a Product will be the price in force at the time the order is placed and will be reflected in the order confirmation email.

We can change the prices at any time without prior notice. Price increases will only apply to orders placed after those changes.

The prices of the Product (s) include VAT or other applicable taxes, but do not include the expenses corresponding to transportation and handling.

The charges corresponding to transportation, handling and the corresponding VAT or other taxes will be shown in the Online Store during the processing of the order and, in any case, in the confirmation email of your Order.

In case certain expenses can not be calculated reasonably before the conclusion of the contract, we will inform you of the way in which the total price will be calculated.

5.- Delivery

The delivery options are as follows (Spain):

Standard: Estimated delivery time of 3 to 7 business days

Express: Estimated delivery time of 2 to 3 business days

Both the delivery time and the delivery option you choose will be confirmed in the order confirmation.

The delivery time will not exceed 30 days from the conclusion of the contract, unless you, specifically, accept a later date. In case you do not receive the order within that period, you will be entitled to request delivery, granting us a new reasonable delivery term. If this does not happen, you can terminate the contract and you will be entitled to be reimbursed for all the amounts you have paid.

We can reject those orders in which you require a specific delivery period, if this implies the impossibility of fulfilling the required delivery time. In those cases in which you have required delivery within a certain period or days, you will have the right to terminate the contract if we do not comply with the specific term.

If you place an order for custom Products (s), the manufacturing term for said Product (s) will be added to the delivery term of the selected supply option.

In the event that you unreasonably evade delivery or delay receipt of delivery after we have notified you that we have attempted to deliver the requested Product (s), or if you have provided us with a delivery address If the wrong delivery results in a failed delivery, the package to be delivered will be returned to us. In the event that, after the first delivery attempt, the Products (s) remain undelivered (s) for a period of 7 working days and are returned to us without being delivered ( s), we will have the right to cancel the contract and we will refund the amount.

We will not be responsible for the delay or failure to comply if the delay or failure to comply are due to circumstances beyond our control in accordance with the generally accepted law or principle.

We ask you to examine the package delivered and the Products received within 14 (fourteen) days from the date they were delivered and to check their status and that the content of the package delivered is complete. In case of damage to the Product (s) or if any Product is missing, please contact our Customer Service Department, by writing to the following email: admin@3r3dtm.com; or by calling us at the following telephone number: +34 943 90 62 34.

6. Availability of the Product (s)

We do not guarantee the availability of any Product in the Online Store.

Unless we accept your order, we reserve the right, without liability or prior notice, to change, suspend or interrupt the availability of any Product.

7.- Compatibility, Product Information

When placing an order, please make sure that the Product (s) you purchase is / are compatible for the intended use. Please use the information provided in the Online Store as a final reference point for you when checking compatibility. In case there is a difference between the content of the Online Store and that of any other website (or any other source of information), the compatibility of the Product (s) as shown in the Online Store at the moment of the purchase, will prevail.

8.- Payment

Payments can be made by credit card (Visa / Mastercard), Paypal or bank transfer.

All payments will be subject to security controls.

Therefore, it is possible that our services contact you to confirm the information of your order as well as the details of the order, such as address, address of the person indicated as recipient of the order, etc.

9.- Return and Refund

Please note that we will only process refunds and refunds for Product (s) purchased in the Online Store.

Right of Withdrawal: If you have purchased Product (s) for your private use as a consumer and wish to exercise your right to withdraw from the contract and return the Product (s), you may do so by notifying our Customer Service, at term of 15 calendar days from the date you received the Product (s).

In the case of a contract relating to multiple Products, your right of withdrawal will expire within 15 calendar days from the date you received the last Product.

In order to exercise your right of withdrawal, please make an unequivocal statement to us, for example, by contacting our Customer Service Department, by phone, email or using the contact form.

You can only return the Products that have been subject to reasonable care by you and that have not been used in a way other than that which is necessary to determine the nature, characteristics and correctness operation of the Products (s). You will be responsible for any decrease in the value of the Product (s) derived from your use of the Product (s) other than that which is necessary to determine the nature, characteristics and correct functioning of the product (s). The Products (s) you have purchased.


Once we have received your statement regarding the withdrawal of the contract, we will send you a confirmation email.

You, then, must return the Product (s) without undue delay and, in any case, no later than 15 calendar days from the date you notified your decision to withdraw from the contract. You will pay for the return costs of the Product (s).

You must return the Product (s) in its original package.

You must include all the accessories, user manuals and any free gift that will be in the same package.

In the event that a Product has been purchased as part of a set of multiple Products, all Products that are part of the set must be returned.

Please treat the Product (s) with reasonable care and return it (s) in the same conditions as it was / were delivered to you.

Please package the Product (s) in a secure way and make sure that the order number is clearly visible on the outside of the package.

In order to guarantee a fast and safe return, we suggest you comply with the return instructions.

We will reimburse you for the price you paid for the Product (s) plus the initial shipping costs within 15 calendar days from the date we have been informed of your decision to withdraw from the contract.

However, we may withhold such refund until we receive the Product (s) or receive proof that you have sent back the Product (s), applying whatever happens previously. In case you have chosen the express delivery option, only the initial shipping costs corresponding to the standard delivery option will be reimbursed.

The refund will be confirmed by email.

Payment will be made through the same means of payment that you used in the initial transaction.

If you return Product (s) 1) that you are not authorized to return, 2) that you have damaged or used differently from that which is necessary to determine the nature, characteristics and operation of the Product (s) or 3) ) that is not complete / 4) that you have not treated them with reasonable care during the time you have had them in your possession and / or when returning them, we reserve the right, either to refuse your return and to decline the reimbursement or deduct from those payments that must be reimbursed the decrease in value of the Product (s), all in accordance with the applicable law.

Other cases of return: In case the Product / s that you have received do not correspond to the ones that you have requested, or in case your order is incomplete or has been damaged during transportation, please contact our Customer Service immediately, either via email or by phone, to receive assistance.

10.- Guarantees and Legal Rights.

We grant you a legal guarantee in accordance with the laws of Spain.

Our guarantee policy for Product (s) is detailed below, Guarantee section and returns.


If you consider that you are entitled to receive warranty services, please contact our Customer Service.

11.- Personal information  

The Privacy Policy available on our website and other additional provisions contained in these Terms and Conditions, govern the use of your personal data. The purchase of Product (s) in the Online Store requires that you accept the privacy policy and the processing of your personal data as described in said Privacy Policy.
We will take reasonable care to keep the information related to your order and payment secure, however (in case there is no gross negligence on our part) we will not be responsible for any damage and / or injury that you may suffer in the event that third parties perform unauthorized access to any of the data you have provided when accessing or placing an order from the website.

12.- Our responsibility

These Terms and Conditions set out all of our obligations and responsibilities in relation to the Product (s). To the maximum extent permitted by applicable law, we do not grant any kind of guarantees, whether express or implied, nor do we accept other conditions or other terms that bind us, except those expressly mentioned in these Terms and Conditions. In particular, we will not be responsible for guaranteeing that the Product (s) are suitable for your purposes, unless you have informed us of such purposes at the time of the conclusion of the contract and we have accepted them.

We will make reasonable efforts to verify the accuracy of any information that we include in the Online Store. We do not guarantee that the Online Store complies with your requirements or does not suffer interruptions or contains errors, or that the defects will be corrected, or that the site or server that allows its availability are free of viruses or errors or that allow the Total functionality, accuracy and / or reliability of the Online Store. We will not be liable to you for any loss of content or material downloaded or transmitted through the Online Store.

We will not, under any circumstances, be liable for loss of income, lost profits, loss of contracts, business or anticipated savings, loss of data, loss of goodwill or loss of reputation or for any damages and / or damages, whatever their nature or the way they originate. Notwithstanding the foregoing, nothing in this Section will affect your legal rights and nothing in these Terms and Conditions will exclude or limit liability that can not be legally limited or excluded in accordance with applicable law. including, but not limited to, liability arising as a result of death or injury due to negligence or fraud.

13.- General

The Online Store can only be used for legal purposes and in a manner permitted by law. You agree to comply with all applicable laws in relation to the Online Store and any transaction made in or through the Online Store.

If any of the stipulations of these Terms and Conditions become invalid, illegal or unenforceable, such stipulation will be applied up to the maximum limit allowed by law, and the validity, legality and applicability of the other stipulations will not be seen, in any way, affected or impaired.

The related to purchases in the Online Store, will be communicated electronically by sending an email or through another electronic publication.


14.- Customer Service.

Our Customer Service will assist you with any question related to the orders placed in the Online Store. You can contact us, either by e-mail or by phone Monday through Friday from 9:00 a.m. to 1:30 p.m. and from 3:30 p.m. to 7:00 p.m., except official holidays.

By telephone: +34 943 90 62 34

By email: admin@3r3dtm.com

15.- Applicable Law

These Terms of Sale are governed by and must be applied in accordance with the laws of Spain.



Warranty and Returns

All the articles offered on our website have the official guarantee in the terms established by law. The warranties do not include deficiencies caused by negligence, bumping, use or improper handling, or materials subjected to wear and tear due to normal use. In those incidents that justify the use of the guarantee, it will be opted for the substitution of the article, rebate or refund, in the legally established terms.

When does a guarantee lose its value and when can it be executed?

If any of the data of the proof of purchase are modified, altered or replaced. To make use of the guarantee, it is essential to present proof of purchase. In order to make the guarantee effective contact with admin@3r3dtm.com, where we will inform you of the process to follow.

How can I return my order and what are the return conditions?

Once you have received your order, you can desist from your purchase, as long as the product has not been used, has its original packaging, as well as all its original accessories or promotional gifts, if any. We remind you that by making use of your right of withdrawal, the refund of the money paid for the product (s) purchased will be made / the amount of the purchase will be included and, if they had existed, the delivery costs in the least expensive mode of delivery. ordinary delivery. In the event that you have received an erroneous order or for any additional questions or questions you can contact us at admin@3r3dtm.com and we will be happy to assist you.